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http://www.usabilityblog.com/index.php/2007/12/04/uxmatters-the-perpetual-super-novice/
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UsabilityBlog: UXmatters: The Perpetual Super-Novice

Vance · 1 year ago

Great writing, and a good read. Thanks. Love when articles are heavy on the content...
Neil · 1 year ago

I have been toying with the idea of having some intelligence built into the system that keeps track of the number of times a user performs a given action, within the context of that program. After x number of times, the application would ask if the user would like to learn a better way to perform that action. This method is action-packed with possible user experience landmines, but the idea of training people to expert without much effort on their part interests me.