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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
This Can Only Result In Failure
I don’t think I’ve ever seen a more depressing error message. Makes you kinda want to just give up and kill yourself, doesn’t it?
Can you say inappropriate verbiage?
And then there’s the little usabilit ... Continue reading »
I don’t think I’ve ever seen a more depressing error message. Makes you kinda want to just give up and kill yourself, doesn’t it?
Can you say inappropriate verbiage?
And then there’s the little usabilit ... Continue reading »
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