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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
As a member of Usability Professionals’ Association Board of Directors (and now President), I have been fortunate to be involved in the UPA’s user experience salary survey project. I actually wrote the 2005 report and just finished the 2007 report, the full version of
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