DISQUS

UsabilityBlog: The End of “Just Google It”? Twitter-Based Search Behavior

  • Kit · 3 months ago
    Google are not providing an experience that is customer friendly, they merely provide a tool that is used to aquire information. It would be irresponsible and dangerous of any internet based company to think that they command the same level of loyalty that a high street shop does. The anonymous nature of any internet business dictates that it is judged entirely on its effectivenessand the effot required to change internet habits is minimal.
  • pjsherman · 3 months ago
    Interesting and thanks for the comments Kit. I'm curious as to what you mean by the distinction between "customer friendly experience" vs. "tool to acquire information." What is the contrast you're trying to draw here?
  • Neil Ganey · 3 months ago
    I smell a few dissertation topics there. Someone ought to get involved at their alma mater again.
  • pjsherman · 3 months ago
    Yikes. You just gave me a flashbacks there... honestly, I'd rather *build a product* based on these thoughts then *do a dissertation* on them...got mouths to feed ya know. :-)
  • jessicaholliday · 3 months ago
    I had a similar experience. I am in the market for a new fridge. Instead of "googling it", like my boyfriend did while sitting right next to me, I tweeted a poll question to my followers as well as my Facebook wall. In a matter of minutes, I got real tangible stories and reasons for likes and dislikes. First, it came from my friends and network, so I trusted the advice, and I got short and sweet reasons without having to sift through everything.

    I am with you - I think we are on to a new thing, but I don't think it can ever wipe out Google, maybe just an alternative.
  • pjsherman · 3 months ago
    That's a great anecdote, Jessica! May I have your permission to
    include that in an article that I'm planning to write? -Paul
  • jessicaholliday · 3 months ago
    Sure of course!
  • Andreas Bossard · 2 months ago
    Thank you for sharing this finding! Interesting thoughts.

    >I wanted some fresh thinking, some exposure to new presentations.

    If you ever feel like that again, there is another strategy. Use StumbleUpon as a firefox-plugin or directly via:
    http://www.stumbleupon.com/tag/usability/
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