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- The customer's experience is irelevant as long as it does not impact sales. Perhaps they have some political/beaurocratic reason for keeping this option - but it is indeed not a "user...
- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
UsabilityBlog
Blogging about usability and the user experience
This article has been making the rounds today. Thought I’d do my part to keep the meme alive. OK, this isn’t really a meme. But it’s an interesting little compilation of UI concepts. Of course the author cites Adaptive Path’s Mozilla Labs effort call
... Continue reading »
8 months ago