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- The customer's experience is irelevant as long as it does not impact sales. Perhaps they have some political/beaurocratic reason for keeping this option - but it is indeed not a "user...
- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
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We moved from the suburbs of Atlanta Georgia to Austin Texas this weekend. Actually, we started on Thursday night. The trip turned into a 1,000 mile odyssey. We were traveling with our two kids, the babysitter who has family in Austin and came along for the ride, and Petunia. So we were limi
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10 months ago
I did a quick search but didn't find others talking about this with regards to AAA.