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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
Check out this article by David Pogue at the New York Times. He points out a number of usability flaws in Windows Mobile 6.
(If nytimes.com asks for a username and password, be sure to try Bugmenot, a site for generating username/passwords and skipping registration on annoying, ... Continue reading »
(If nytimes.com asks for a username and password, be sure to try Bugmenot, a site for generating username/passwords and skipping registration on annoying, ... Continue reading »
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