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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
Long time no post. Sorry. Been too busy obsessively following the U.S. election at www.FiveThirtyEight.com. If you’re a hardcore stats junkie, this is - or was, after Tuesday - the site for you.
Anyway, since my last post I traveled to Hong Kong and Shenzhen to take part in the U ... Continue reading »
Anyway, since my last post I traveled to Hong Kong and Shenzhen to take part in the U ... Continue reading »
6 months ago
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5 months ago
keep it up
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