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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
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Blogging about usability and the user experience
A friend pointed me to a whiny screed from one of the normally smart-and-perceptive folks at Adaptive Path.
In “Why Usability Is A Path To Failure“, one Todd Wilkens makes some interesting claims. One suspects he had a bad client day, and just couldn’t take ... Continue reading »
In “Why Usability Is A Path To Failure“, one Todd Wilkens makes some interesting claims. One suspects he had a bad client day, and just couldn’t take ... Continue reading »
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