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- The customer's experience is irelevant as long as it does not impact sales. Perhaps they have some political/beaurocratic reason for keeping this option - but it is indeed not a "user...
- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
UsabilityBlog
Blogging about usability and the user experience
This morning I’m reading the Ars Technica review of Mac OS X Leopard. The author found a mighty big usability issue. Turns out the Leopard team went and changed the special folder icons in OS X from a high-contrast, readable look to a low-contrast embossed hard-to-read look.
The diff ... Continue reading »
The diff ... Continue reading »
1 year ago