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- The customer's experience is irelevant as long as it does not impact sales. Perhaps they have some political/beaurocratic reason for keeping this option - but it is indeed not a "user...
- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
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Blogging about usability and the user experience
Hopefully this won’t read too much like a Twitter post…I’m on my way to Beijing China to speak at and attend User Friendly 2007, the annual conference put on by the China chapter of the Usability Professionals’ Association.
The title of my talk is ... Continue reading »
The title of my talk is ... Continue reading »
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