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Popular Threads

• Bad Sign-In Experience @ Amazon

  4 days ago · 2 comments

• Bad IVR: If You Need Something From Me, How About Letting Me Know?

  1 week ago · 1 comment

Recent Comments

• I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!

  3 days ago by Jay Zipursky

  in Bad Sign-In Experience @ Amazon

• Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!

  4 days ago by russwilson

  in Bad Sign-In Experience @ Amazon

• Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.

  1 week ago by tomsatwicz

  in Bad IVR: If You Need Something From Me, How About Letting Me Know?

• Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...

  2 weeks ago by James

  in Facebook’s User Experience Is An Out Of Control Mess

• This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.

  3 weeks ago by Ares Vista

  in Poor Service Design That Drove An Unneeded Support Call