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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
  3 days ago by Jay Zipursky
  
  in Bad Sign-In Experience @ Amazon
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
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  in Bad Sign-In Experience @ Amazon
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
  1 week ago by tomsatwicz
  
  in Bad IVR: If You Need Something From Me, How About Letting Me Know?
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
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- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
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An Interesting System Function Diagram

Started by pjsherman · 6 months ago

(Click picture to see full-sized)

Yesterday a co-worker showed me this system function diagram for an in-dash navigation system. I just had to take a picture of it.
It’s from the owner’s manual for his new Honda Ridgeline SUV. It’s darn interesting%2 ... Continue reading »