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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
Been meaning to post a link to this little rant I saw about iTunes. The author quite perceptively cites some of the biggest annoyances and usability issues with iTunes (both Mac and Windows versions), such as:
Sort by *exclamation point*. Duh. I have a mass of broken li ... Continue reading »
Sort by *exclamation point*. Duh. I have a mass of broken li ... Continue reading »
1 year ago
But I'm reminded of that old saw that "Capitalism is the worst basis for a society in the entire world... except for all the others." Or is that "Communism is the worst form of government in the world, except for all the others."
You take my point, I'm sure: we all have our favorite annoyance and pain points, but half of the stuff that you can do in iTunes you can't do *at*all* in other music apps. Show Duplicates. Folder structures for containing groups of playlists. A record of all your purchases. Sort Artist fields. I could go on for hours. Odds are good that few of the things being complained about are even doable in parallel apps.
We're not really bitching that iTunes does a bad job. We're bitching that they only got 98% of the way to perfect. We need to keep in mind what we're really complaining about: tiny pockmarks, where other apps have potholes and even sinkholes.
1 year ago
1 year ago
What is that checkbox that you mention that dupes all of your songs? I have been having a similar issue and wanted to check whether I had the same box checked.
PS Glad that you had a good time in China. Did you meet any of my co-workers from Lenovo?