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- The customer's experience is irelevant as long as it does not impact sales. Perhaps they have some political/beaurocratic reason for keeping this option - but it is indeed not a "user...
- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
UsabilityBlog
Blogging about usability and the user experience
From my old friend Pete, via IM this morning:
Why does Firefox make me hit “Continue” every time it updates a plugin? What other options do I have???
Good point Pete.
Submit to popular social media sites (take your pick below): ... Continue reading »
Why does Firefox make me hit “Continue” every time it updates a plugin? What other options do I have???
Good point Pete.
Submit to popular social media sites (take your pick below): ... Continue reading »
1 year ago
Maybe we see so many messages and pop-ups to tell us things worked because (1) too often they don't, and (2) developers are sometimes under the impression that if something's important to the code, it's important to the user.
1 year ago
1 year ago
- A
1 year ago