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- I suspect Amazon loses virtually no sales from this screen. If they did, you know they'd change it!
- Dear Amazon - Paul and I are available, as an expert team, to help fix the usability issues mentioned here. We are ready to start work asap and are very excited about this opportunity!!
- Nice post Paul. Reminds me quite a bit of what Lucy Suchman wrote about in Plans and Situated Actions. Help systems often need lots of help themselves.
- Great post. Personally, I like "stuff" to work out of the box. I don't have time to tune everything I use. Facebook has a place but only if it can be a simple, easy-to-use way to...
- This is an excellent example of a horrible infrastructure. To confuse your customers is to create friction in the buying process, which will always cost you money.
UsabilityBlog
Blogging about usability and the user experience
Last week in the Washington Post an article appeared describing how landmine-detonating robots being used in Iraq and Afghanistan were the objects of much affection in the field. This should not be surprising to anyone who works with systems that people depend on for critical tasks. Says the Washing
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